Terms of Service
Last updated: August 2025
These Terms of Service, which we'll refer to simply as the "Terms", set out the rules by which you may use our Site, Platform and/or Services (which are defined below). The Terms explain how our Site, Platform and Services work and provide you with a list of the "dos and don'ts" when using them. These Terms are more than just rules though – they form a legally binding contract between us and you that you accept when you continue to use our Site, Platform and/or Services. Please read through this document carefully and make sure these Terms are acceptable to you. If you don't agree to any of these Terms, do not continue using the Site, Platform and/or Services. If you have any questions, please don't hesitate to contact us at support@native.security.
Table of Contents
1. The Basics
Key Terms
We are RockSteady Cloud LTD and RockSteady Cloud Inc. doing business as Native and we'll refer to ourselves as "Company," "us," "our," or "we." Our offices are located at Menachem Begin 156, Tel Aviv, and our registration number is 516993169.
When we use the term "you," we mean anyone using our Site, Platform and/or Services. If you are registering for the Platform and/or Services on behalf of a company or organization, the term "you" is also meant to refer to that company, where it makes sense from the context. When we mean to refer only to your company, we'll use the term "Customer."
If the Customer with which you are associated has signed a separate agreement with us to use our Platform and/or Services, we'll refer to that agreement as the "Customer Agreement." If there is a conflict between these Terms and the Customer Agreement, the terms of the Customer Agreement will override these Terms.
If the Platform and/or Services are provided to you through an authorized reseller, your agreement with that reseller (the "Reseller Agreement") may also apply. In such cases, the Reseller Agreement is solely between you and the reseller, and we are not a party to it. These Terms govern your access to and use of the Platform and/or Services, and will prevail in the event of a conflict with the Reseller Agreement, except with respect to any commercial terms (such as pricing, payment, or subscription duration) which are governed exclusively by the Reseller Agreement.
When we refer to our "Site," we mean our informational website and when we refer to our "Services," we mean any services available through our Site and/or platform (the "Platform"), including leveraging existing cloud-based tools in order to secure your cloud environments.
Privacy
When you use our Platform and/or Services, we collect Personal Data (as defined in the Privacy Notice) about you. Check out our Privacy Notice at https://legal.native.security/privacy-statement for details about the types of Personal Data we collect, what we do with it, the security measures we use to keep it safe, and the rights you have regarding your Personal Data.
Changes to these Terms
We may update these Terms from time to time and will post the updated version on this page with the date it was published. Please check this page occasionally to make sure you're aware of the Terms that apply to you. If you continue to use our Platform and/or Services after we update the Terms, that means that you agree to and accept the updated version.
2. Our Platform and/or Services
Subject to these Terms and the Customer Agreement (or Reseller Agreement if applicable), Company allows you to use the Platform and/or Services on a non-exclusive basis for your and the Customer's internal business purposes. You may not provide access to the Platform and/or Services to persons outside of the Customer's company.
3. User Accounts
Creating an Account
An account will be created for the Customer upon execution of an agreement or commencement of a proof-of-value. The Customer's tenant administrators may then invite additional users to access the Platform and Services.
Enterprise Accounts
If you would like to use the Platform and/or Services together with other members of your organization, you can access the Platform and/or Services through an "Enterprise Account." The individual who opens the Enterprise Account will be considered an "Administrator" and will have full access to all of the account's features. An Administrator can create additional user accounts associated with the Enterprise Account and can configure the permissions for each. Each additional user will be required to complete the registration process and accept these Terms.
Reservation of Rights
Subject to applicable law, Company may refuse to open an account for any individual or entity at its sole discretion and/or limit the number of Administrator and/or other users the Customer may register.
Unauthorized Use
You agree to notify us immediately of any unauthorized use of your account. You are solely responsible for all activity on your account, even if that activity was not actually performed by you. To the fullest extent permitted by applicable law, Company will not be responsible for any losses or damage arising from unauthorized use of your account. While we reserve the right to investigate suspected violations of these Terms or illegal or inappropriate behavior through the Platform and/or Services, we cannot guarantee that we will learn of or prevent any inappropriate use of the Platform and/or Services.
4. Fees and Payment
Fees
Paying Customers are subject to the terms of their individual agreements with the Company. We may provide the Platform and/or Services on a trial basis as part of a proof-of-concept period, which we may extend or shorten at our discretion. Trial versions may also be limited to certain features. We may modify or discontinue the plans that we offer at any time; however, we will notify you of any material changes that may affect you.
Taxes
Where applicable, taxes, including VAT, may also be charged. If payments are subject to tax withholding, the amount to be withheld will be added to the fees charged.
Third-Party Payments
Your payments may be made through third-parties, such as marketplaces, resellers or third-party processors and may be subject to their terms. If you are directed to a third-party payment processor, you may be subject to terms and conditions governing the use of that service. Please review the payment processor's terms and conditions and privacy notice before using such services.
5. Use Restrictions
You may not do or attempt to do or allow a third party to do any of the following: (1) decipher, decompile, disassemble, or reverse-engineer any of the code or software used to provide the Platform and/or Services, including framing or mirroring the Platform and/or Services; (2) copy, modify, or distribute the Platform and/or Services; (3) circumvent or interfere with security-related features of the Platform and/or Services or features that restrict use of or access to any Content (as defined below); (4) use any robot, spider, site search or retrieval application, or any other process to retrieve, index, and/or data-mine the Content or otherwise circumvent the navigational structure of the Platform and/or Services; (5) use another's account without permission; (6) remove, alter, or conceal any copyright, trademark, service mark or other such notices incorporated in the Platform and/or Services; and (7) use the Platform and/or Services in any manner not permitted by applicable law, including all applicable export laws and regulations to (re)export the Platform and/or Services and/or any related materials in violation of such laws or use in countries subject to sanctions under applicable law.
You may not use our Platform and/or Services if doing so is unlawful. We will cooperate with any law enforcement authorities or court orders requesting that we disclose the identity, behavior, or content of anyone believed to have violated these Terms or to have engaged in illegal behavior in connection with the Platform and/or Services.
Restrictions
You are and shall remain at all times fully and solely responsible for your environments. You may not provide us access or act in any way that: (i) violates the legal rights of others; (ii) infringes the intellectual property, moral, publicity, privacy, or other rights of any third party or will cause us to infringe any such rights; (iii) is (or you reasonably believe or should believe to be) in furtherance of any illegal, counterfeiting, fraudulent, pirating, unauthorized, or violent activity; (iv) is in breach of any applicable laws, rules, or regulations; (v) contains material we reasonably determine to be offensive, including that which promotes, hate, violence, or discrimination; (vi) constitutes a harassment or threat; (vii) contains obscene material; and/or (viii) contains any virus, worm, trojan horse, or other harmful or disruptive component.
6. Representations
Your Representations
By accepting these Terms, you represent that: (a) you are at least 18 years old and have the ability to form a binding contract; (b) your use of the Platform and/or Services will not violate any applicable law or any obligation you have to a third party; (c) all the registration information you submit is and will remain truthful and accurate; and (d) you have all necessary rights, consents, and licenses needed to provide us access to your environment (including the cloud environment). If you are registering on behalf of the Customer, you further represent that you are authorized to bind the Customer to these Terms. You also represent that the Customer is duly organized under applicable law, it has the authority to enter into these Terms, and that by doing so and using the Service, it will not be in conflict with any obligations it has to any third party or any legal requirement.
7. Privacy
If you provide us with any Personal Data about other users of your Enterprise Account or any data in your cloud, such as data regarding your customers and/or end users you represent that (i) you have provided all necessary notices and have, and will maintain all necessary rights and legal bases required under applicable law to provide us with the Personal Data of such individuals in order to allow us to process and share such data in order to provide the Platform and/or Services and for our internal business purposes, including the improvement of our Platform and/or Services, all as detailed in our Privacy Notice; (ii) you will maintain a record of such legal bases, as required under applicable law; and (iii) you will not provide us with any sensitive or other categories of data that are subject to additional protections under law, such as data regarding children, finance, or health.
8. Intellectual Property
Our Property
We retain all worldwide intellectual property rights, title, and interest in our Site, Platform and our Services, including their overall appearance and any text, graphics, designs, videos, interfaces, and underlying source files of the Site, Platform and/or Services, any content we provide, and our name, trademarks, and logos. In some cases, we have obtained the right to use certain elements of our Site, Platform and/or Services from others and in that case, those elements are owned by their respective owners. Even though we're allowing you to use our Site, Platform and/or Services, that doesn't mean that we're transferring ownership or any other rights to you or that we're allowing you to use our name, any trademarks, logos, or similar property as your own.
Feedback
If you provide us with any feedback regarding our Platform and/or Services, you agree that we may use it and share it freely.
9. Confidential Information
When you use our Platform and/or Services and when we provide our Platform and/or Services, each party may have access to some non-public or confidential information about the other party ("Confidential Information"). Each party agrees to take the security of the other party's Confidential Information seriously and undertakes to keep it confidential. Neither party will use or disclose the other party's Confidential Information except as needed in order to provide or receive the Platform and/or Services or, to further the business relationship between the parties, or to comply with these Terms. Please note that Confidential Information does not include information that was rightfully in the receiving party's possession or in the public domain, free of any obligation of confidence, at or subsequent to the time it was disclosed, or which was developed independently without use of, or reference to, any Confidential Information. The receiving party may disclose Confidential Information if required to comply with applicable law and/or a court order and, in such case, it will notify the disclosing party of the same, if permitted to do so under law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Company, its affiliates, and its/their respective directors, officers, employees, subcontractors, and agents from and against any claim, damage, or loss, including reasonable court costs, attorneys' fees, and any fines that may be incurred, that arise directly or indirectly from your: (a) breach of these Terms, including any of your representations or warranties, whether by you or by anyone using your account or device, and whether or not that use was authorized by you; (b) use or misuse of the Platform and/or Services; (c) violation of any law or regulation, including breach of applicable data protection laws; and/or (d) infringement of any right of any third party.
We agree to indemnify, defend, and hold you harmless from and against any claim, damage, or loss, including reasonable court costs, attorneys' fees, and any fines that you may incur in connection with any actual or threatened claim, demand, action or other proceeding by any third party arising from or relating to a claim that the Platform and/or Services, as delivered, infringe any patent or copyright or misappropriate any trade secret, provided however, that we shall have no responsibility or liability for any claim to the extent resulting from or arising out of (a) the use of the Platform and/or Services not in compliance with these Terms or applicable law; (b) the combination of the Platform and/or Services with any services that we did not provide; (c) the modification of the Platform and/or Services by any party other than us; or (d) the use of any version of the Platform and/or Services that is not the most up-to-date version.
Either party claiming indemnification under this Section shall: (i) provide the indemnifying party with written notice of a claim promptly upon becoming aware thereof; (ii) allow the indemnifying party to control the defense and settlement of the claim, provided that no settlement may be entered into without the consent of the indemnitee if such settlement would require any action on the part of the indemnitee and further provided that the indemnitee may engage its own counsel at its own expense; and (iii) reasonably cooperate with the indemnifying party, at the indemnifying party's expense, in the defense and settlement of the claim.
11. Disclaimers
DISCLAIMER OF WARRANTIES
THE SITE, PLATFORM AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. OTHER THAN THE WARRANTIES MADE EXPLICITLY IN THESE TERMS, WE DO NOT MAKE ANY ADDITIONAL WARRANTIES (IMPLIED, STATUTORY, OR OTHERWISE) ABOUT THE SITE, PLATFORM, SERVICES OR ANY CONTENT, INCLUDING WITHOUT LIMITATION THAT THE SITE, PLATFORM AND/OR SERVICES WILL BE OF GOOD QUALITY, USEFUL FOR YOUR OR THE CUSTOMER'S, AS APPLICABLE, SPECIFIC NEEDS OR ANY PARTICULAR PURPOSE, ACCURATE, ERROR-FREE (OR THAT ERRORS WILL BE CORRECTED), RELIABLE, SECURE, COMPLETE, NON-INFRINGING, OR THAT THE SITE, PLATFORM AND/OR SERVICES WILL BE PROVIDED IN A TIMELY MANNER.
Third Parties
We cannot control the functionality of services provided by third parties and assume no responsibility for any telephone or network line failure or interruption, or traffic congestion on the internet or on the Platform and/or Services themselves. We cannot control the actions of bad actors and do not guarantee that we will successfully prevent unauthorized access to or alteration of the Platform and/or Services.
Users
We cannot anticipate or control the actions or inactions of anyone else, including our clients, users, or unauthorized users. Therefore, WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF ANY AND ALL USERS (INCLUDING UNAUTHORIZED USERS), THAT ARE NOT SOLELY DUE TO OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
Data Retention
We are not a data retention service. It is your sole responsibility to back up any data you provide to us. If data you provide to us is lost or corrupted for any reason, we shall not be responsible for any damage or loss you experience if you are unable to recover that data.
Third-Party Content
Our Site, Platform and/or Services may provide you with links (including ads) to third-party sites or services (such as your cloud provider). We make no promises regarding and are not liable for the content, goods, or services provided by such third parties, including any payments submitted through such links. We also cannot make any promises about and are not liable for another party's data protection policies. When you click on any of these links, you do so at your own risk. We urge you to exercise caution when using third-party services.
Preview Features
Certain features of the Platform are in preview, and if released, they will be specifically highlighted and their use is at your discretion.
AI
We use AI technologies solely to power certain features of the Platform. Your data is not used to train, retrain, or otherwise improve AI or machine learning models in a way that would make such data accessible to other customers or third parties.
In light of the above, you understand that using certain features of the Platform and/or Services entails some degree of risk. When you choose to use the Platform and/or Services, you do so at your sole discretion and risk. Some jurisdictions do not allow the exclusion of certain warranties and therefore some of the above exclusions may not apply to you. Check your local laws for any restrictions regarding the exclusion of implied warranties.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY (AND ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, EMPLOYEES, OR SUBCONTRACTORS) SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR MAXIMUM AND AGGREGATE LIABILITY UNDER THESE TERMS AND UNDER ANY CAUSE OF ACTION WILL NOT EXCEED A CUMULATIVE AMOUNT OF THE AMOUNT YOU HAVE PAID US IN THE TWELVE MONTHS PRECEDING THE DATE ON WHICH THE APPLICABLE CLAIM OR CAUSE OF ACTION AROSE, IF APPLICABLE.
13. Term and Account Termination
Term
These Terms will take effect when you first use the Platform and/or Services and shall continue in full force and effect until they are terminated in one of the ways described below.
How to Terminate Your Account
You may request termination of your account (and, by association, these Terms) at any time through your account settings on the Platform for individual access or by sending an email to support@native.security to fully delete the tenant.
Termination by an Administrator
Administrators may terminate individual user accounts under the Enterprise Account.
Termination by Company
We reserve the right to suspend or terminate your account (and, by association, these Terms) at any time and for any reason by providing three days' prior notice. We also have the right to suspend or terminate your account (and, by association, these Terms) immediately if: (i) the Customer Agreement/Reseller Agreement is terminated for any reason; (ii) you violate the letter or spirit of these Terms; (iii) you engage in fraudulent, abusive, or illegal behavior or harass or harm other users, third parties, or our business interests; or (iv) you fail to pay any fees you are required to pay, including if you initiate a chargeback. If your account is terminated, you may not rejoin by opening a new account without our permission. If the Customer Agreement has terms about term and termination, those will govern with regard to termination of the Customer's Enterprise Account.
Survival
Even if your account is terminated, you will still be bound by the sections of these Terms which, by their nature, are meant to survive termination.
14. Force Majeure
Neither party will be liable for any default or delay in its performance of its obligations under these Terms to the extent caused by a natural disaster, act of God, act of war or terrorism, riot, third-party labor strike, pandemic, or other similar occurrence beyond its reasonable control, provided that the affected party makes all reasonable efforts to comply with its obligations despite the occurrence. The affected party shall, as soon as reasonably practicable, notify the other party of the occurrence. It is clarified that payment obligations hereunder may be delayed due to a force majeure event but will not be excused.
15. Notices
To provide an official notice in accordance with these Terms, either we or you may send a notice by courier, registered mail, or by email to the addresses we provide to each other. Either party may assume its notice has been received one after: (1) business day following delivery by courier, four (4) business days following delivery by registered mail, and one (1) business day after email transmission.
16. General
These Terms and the Customer Agreement (if applicable) constitute the entire agreement between us and you regarding our Platform and/or Services, and any and all other agreements existing between us regarding the Platform and/or Services are hereby terminated. We may assign our rights and obligations in these Terms to any third party. You may not assign any of your rights or obligations in these Terms to anyone else and any attempt to do so will be void. If either party waives any rights regarding any breach or default of these Terms, that waiver shall not be deemed to waive any other breach or default. The courts in the State of Israel shall have exclusive jurisdiction over any disputes regarding these Terms. The laws of the State of Israel shall govern these Terms without regard to the United Nations Convention on the International Sales of Goods. In the event that a court rules that a provision of these Terms is unenforceable, that provision shall be replaced with an enforceable provision which most closely achieves the effect of the original and the remaining terms of these Terms shall remain in full force and effect. Nothing in these Terms creates any agency, employment, joint venture, or partnership relationship between us and you, and nothing in these Terms enables you to act on our behalf.
